Skip to main content
NetApp Knowledge Base

DS460C shelf reporting IOM Module as Unsupported

  1. Last updated
    Jan 23, 2025
  2. Save as PDF
Views:
40
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:
1/23/2025, 6:57:43 AM

Applies to

  • ONTAP 9
  • FAS/AFF System

Issue

  • IOM showing as unsupported in DS460C shelf.

Enclosure Status: normal
Channel: 1d
Shelf: 11
Shelf Type: DS460-12
Product Serial Number: SHJGD1738000184
Module Type: IOM12

Enclosure Electronics:
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : OK                01,00,01,80   REPORT
  2: UNSUPPORTED       00,00,00,80

ES Electronics installed element list: 1, 2; with error: 2
  ES Electronics reporting element: 1
  ES Electronics information by element:
    [1] Serial number: 031728000377  Part number: 111-02850+C1
    [2] Serial number: 031728001042  Part number: 111-02850+C1
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.