DS460C shelf IOM reported degraded upon firmware upgrade

Last updated

Apr 15, 2024
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Views:: 178

Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:: 4/15/2024, 3:21:16 PM

Applies to

DS460C Disk Shelf

Issue

After shelf firmware upgrade of DS460C shelf, IOM B is reporting NONCRITICAL status and PATH FAIL
From EMS:

Mon Aug 14 14:09:54-0500 [node-01: hamsg: sfu.adapterSuspendIO.ndu:info]:Suspending SMP to SAS adapter 0a for 35 seconds while shelf firmware isupdated.

Mon Aug 14 14:10:56-0500 [node-01: hamsg: sfu.adapterSuspendIO.ndu:info]:Suspending SMP to SAS adapter 0d for 35 seconds while shelf firmware isupdated.

Mon Aug 14 14:12:46-0500 [node-01: statd: monitor.shelf.warning:error]: Fault reported on disk storage shelf attached to channel 0a. Check fans, powersupplies, disks, and temperature sensors.

Mon Aug 14 14:13:00-0500 [node-01: monitor:monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.

From storage fault show:

Enclosure Status:normal

Channel: 0a

Shelf: 10

Shelf Type: DS460-12

Product SerialNumber: SHJGDXXXXXXXXXX

Module Type: IOM12B

Drawers ControlModule:

Element Status StatusBytes Status Descriptions

1 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

2 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

3 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

4 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

5 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0

6 [IOM12B B] : NONCRITICAL 03,00,11,01 REPORT,PATH FAIL, TYPE BIT0

7 [IOM12B B] : NONCRITICAL 03,00,11,01 REPORT,PATH FAIL, TYPE BIT0

8 [IOM12B B] : NONCRITICAL 03,00,11,01 REPORT,PATH FAIL, TYPE BIT0

9 [IOM12B B] : NONCRITICAL 03,00,11,01 REPORT,PATH FAIL, TYPE BIT0

10 [IOM12B B] : NONCRITICAL 03,00,11,01 REPORT,PATH FAIL, TYPE BIT0