Skip to main content
NetApp Knowledge Base

DISK REDUNDANCY FAILED due to faulty chassis

Views:
34
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • DS212C

Issue

  • AutoSupport trigger subject HA Group Notification (DISK REDUNDANCY FAILED) ERROR.
  • SYSCONFIG-A shows less shelves over 1 path:

Path using IOM B:

Shelf 0: DS212-12 Firmware rev. IOM12G A: 0100 IOM12G B: 0100
Shelf 1: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130
Shelf 2: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130
Shelf 3: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130
Shelf 4: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130
Shelf 5: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130
Shelf 6: DS212-12 Firmware rev. IOM12B A: 0130 IOM12B B: 0130

Path using IOM A:

Shelf 0: DS212-12  Firmware rev. IOM12G A: 0100  IOM12G B: 0100
Shelf 5: DS212-12  Firmware rev. IOM12B A: 0130  IOM12B B: 0130
Shelf 6: DS212-12  Firmware rev. IOM12B A: 0130  IOM12B B: 0130

  • STORAGE-SHELF.XML shows chassis sensor error.

Shelf Name:1.4
Shelf component with error:1,10
Sensor Location:
1->front of the shelf on the left, on the OPS panel
11->rear of the shelf at the top left, on shelf module A
Error Text:
Critical error detected in module "1".
Temperature reported by temperature sensor "10" exceeds the specifications for the disk shelf or its components.

  • Replacement of shelf 4 IOM  A doesn't resolve the issue.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.