Skip to main content
NetApp Knowledge Base

CriticalFanXFruFaultAlert is reported due to chassis fan failure - sensor reports critical

  1. Last updated
    Mar 5, 2025
  2. Save as PDF
Views:
798
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:
3/5/2025, 8:21:57 PM

Applies to

  • ONTAP 9
  • Chassis FAN

Issue

  • The following errors are reported for a fan module in event logs:

[Node1: env_mgr: monitor.chassisFan.stop:error]: Chassis fan contains at least one stopped fan: Fan2_2 (failed)
[Node1: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Fan2_2

[Node1: monitor: monitor.globalStatus.critical:EMERGENCY]: One fan has failed: SysFan2 F2.
[Node1: cphmd: hm.alert.raised:alert]: Alert Id = CriticalFan2FruFaultAlert , Alerting Resource = 021XXXXXXXX882 raised by monitor chassis
[Node1: mgwd: callhome.hm.alert.critical:alert]: Call home for Health Monitor process cphm: CriticalFan2FruFaultAlert[021XXXXXXXX882].

  • The SP-LATEST-IPMI section of autosupport shows critical status for the affected fan:

======================================
hsamcmd --fault-show-all
===============================
tag  origin  fld                      fault reason                                    count  time
---- ------- ----                     -------------                                   ------ -----
1    0x5     /chassis-1/fan-2         ipmi Fan2_Speed2 lower non-critical             1      Tue May  9 19:20:38 2023
2    0x5     /chassis-1/fan-2         ipmi Fan2_Speed2 lower critical                 1      Tue May  9 19:20:38 2023

FAN2:

Fan2_Status      | 0x0        | discrete   | Ready      | na        | na        | na        | na
Fan2_Current     | 6.150      | Amps       | ok         | 0.000     | 0.500     | 10.000    | 12.000
Fan2_Speed1      | 8300.000   | RPM        | ok         | 1000.000  | 1250.000  | 9750.000  | 10000.000
Fan2_Speed2      | 0.000      | RPM        | cr         | 1000.000  | 1250.000  | 9750.000  | 10000.000
Fan2_Speed3      | 8300.000   | RPM        | ok         | 1000.000  | 1250.000  | 9750.000  | 10000.000  
Fan2_Speed4      | 8250.000   | RPM        | ok         | 1000.000  | 1250.000  | 9750.000  | 10000.000

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.