BMC fw. upgrade from 11.5 or lower after ONTAP update stops at 5%

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Visibility:: Public

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Category:: fas-systems

Specialty:: HW

Last Updated:

Applies to

BMC firmware (fw) 11.5 or lower
ONTAP upgrade to 9.8 or later.

Issue

BMC fw. 11.5P1 not auto installed after a NDU from 9.7P7 to 9.8P1

Mon Mar 08 12:48:29 +0000 [node_name: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 11.5 to 11.5P1 has been triggered.'}

Mon Mar 08 12:48:53 +0000 [node_name: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP firmware image has been successfully transferred to SP using network interface.'}

Mon Mar 08 12:48:53 +0000 [node_name: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to successfully update SP firmware using network interface'}

Mon Mar 08 12:48:54 +0000 [node_name: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

A manual ONTAP CLI BMC fw. update stops at 5% and reports:

Mon Mar 08 13:49:05 +0000 [node_name: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 11.5 to 11.6 has been triggered.'}

Mon Mar 08 13:49:29 +0000 [node_name: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP firmware image has been successfully transferred to SP using network interface.'}

Mon Mar 08 13:49:29 +0000 [node_name: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to successfully update SP firmware using network interface'}

Mon Mar 08 13:49:30 +0000 [node_name: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

A manual BMC CLI fw. update works as expected:

Record 1501: Mon Mar 08 14:09:29.290000 2021 [BMC CLI.notice]: admin "bmc update http://192.168.0.1/netapp/O"

Record 1502: Mon Mar 08 14:11:34.990000 2021 [Fud.normal]: retcode 0, Firmware install successful

Record 1503: Sun Jan 01 00:00:23.150000 2017 [IPMI.notice]: 0001 | c0 | OEM: ffff70005100 | ManufId: 150300 | BMC Reset Internally

Record 1504: Sun Jan 01 00:00:36.470000 2017 [BMC.notice]: Running primary version 11.6

Record 1505: Sun Jan 01 00:00:37.580000 2017 [BMC.normal]: Heartbeat started

The BMC CLI fw. update ends with the error:

Rebooting BMC...Stopping IPMI Stack: IPMIMainkillall: can't kill pid 1123: Operation not permitted