Skip to main content
NetApp Knowledge Base

Automatic SP upgrade fails after ONTAP upgrade on AFF A300 and FAS8200

Views:
5,401
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • AFF-A300
  • FAS8200
  • ONTAP 9
  • SP versions prior to 5.9

Issue

  • After completing ONTAP upgrade bundled with newer SP firmware, the automatic SP upgrade fails and remains on previous version.

::> event log show -node * -message-name sp.servprocd.upd.error

Node3    ERROR         sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
Node2    ERROR         sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
Node6    ERROR         sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
Node5    ERROR         sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.

[kern_servprocd:info:6905] 0x809878700: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image for network transfer has been created.
kern_servprocd:info:6905] 0x809878700: 0: NOTICE: Servprocd::SpUpdate: transferImage: sending /mroot/etc/RLM_FW/sp_image.tar.gz to SP, destination: /tmp/sp_image.tar.gz.
[kern_servprocd:info:6905] 0x809878700: 0: ERR: Servprocd::SpUpdate: transferImage: FTM sp_send_file failed to transfer /mroot/etc/RLM_FW/sp_image.tar.gz to SP. Error 26. Sleep for 30 secs and retry. Retry count : 1
[kern_servprocd:info:6905] 0x809878700: 0: NOTICE: Servprocd::SpUpdate: transferImage: sending /mroot/etc/RLM_FW/sp_image.tar.gz to SP, destination: /tmp/sp_image.tar.gz.
[kern_servprocd:info:6905] 0x809878700: 0: ERR: Servprocd::SpUpdate: transferImage: FTM sp_send_file failed to transfer /mroot/etc/RLM_FW/sp_image.tar.gz to SP. Error 26. Sleep for 30 secs and retry. Retry count : 2

  • EMS logs show below alerts:

nphmd hm alert raised: detailed_info="Alert Id = SPLinkDownAlert , Alerting Resource = SP Config" monitor="controller" alert_id="SPLinkDownAlert" alerting_resource="SP Config"

Mon Dec 18 19:43:11 +0000 [Node: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

  • Rebooting SP due to low memory from SP event log:

Record 848: Sat May 29 05:47:21 2021 [IPMI.critical]: Rebooting SP due to low memory
Record 849: Thu Jan  1 00:00:46 1970 [IPMI.notice]: 7a00 | c0 | OEM: ffff70005100 | ManufId: 150300 | SP Reset Internally

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.