AFF A300 CHASSIS FAN FRU Failed reported by 1 node
Applies to
- FAS8200
- AFF A300
- ONTAP 9
Issue
- One of the nodes reports Chassis Fan FRU failed
callhome.c.fan.fru.fault: Call home for CHASSIS FAN FRU FAILED: SysFan1 F1
callhome.c.fan.fru.fault: Call home for CHASSIS FAN FRU FAILED: SysFan1 F2
- Multiple errors and alerts reported in event log
Cluster::> event log show
Time Node Severity Event
------------------- ---------------- ------------- ---------------------------
2/24/2025 02:19:58 Node B ERROR monitor.chassisFan.stop: Chassis fan contains at least one stopped fan: SysFan1 F2 (failed)
2/24/2025 02:19:58 Node B ERROR monitor.chassisFan.stop: Chassis fan contains at least one stopped fan: SysFan1 F1 (failed)
2/24/2025 02:00:00 Node B ALERT monitor.fan.failed: Multiple fans has failed: Sysfan1 F1, Sysfan1 F2.
2/24/2025 01:25:03 Node B ALERT callhome.hm.alert.critical: Call home for Health Monitor process cphm: CriticalFruMultiFaultAlert.
2/24/2025 01:24:47 Node B ALERT hm.alert.raised: Alert Id =CriticalFruMultiFaultAlert, Alerting Resource = xxxx raised by monitor chassis
2/24/2025 01:20:00 Node B EMERGENCY monitor.globalStatus.critical: Multiple fans has failed: Sysfan1 F1, Sysfan1 F2.
- Output of
system node environment sensors showreveals a fault for FAN1
Node Sensor State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi
---- --------------------- ------ ----------- -------- -------- ------- -------
Node B
Fan3 normal
GOOD
Fan2 normal
GOOD
Fan1 fault
MULTIFAULT
- Node A correctly reports the fan FRU information in
sysconfig -Mbut Node B shows an error
Node A
!FAN1!042142036602!!441-00025!A1!
!FAN2!021917019266!!441-00025!A1!
!FAN3!021917019271!!441-00025!A1!
Node B
!FAN1: Error reading FRU EEPROM
!FAN2!021917019266!!441-00025!A1!
!FAN3!021917019271!!441-00025!A1!
- Fan FRU replaced but issue not resolved
