Skip to main content
NetApp Knowledge Base

AFF-A400 Node Unreachable and Emergency Shutdown Due to Overtemperature

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

    Applies to

    • AFF-A400
    • ONTAP 9

    Issue

    • Node down following over temperature error and takeover by partner:

    [env_mgr: callhome.chassis.overtemp:EMERGENCY]: Call home for CHASSIS OVER TEMPERATURE SHUTDOWN
    [env_mgr: monitor.temp.unreadable:error]: The controller temperature (System Inlet) is not readable.
    [env_mgr: monitor.temp.unreadable:error]: The controller temperature (System Outlet) is not readable.
    [monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too high..
    [env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE
    [env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Temperature critical)

    • BMC report multiple onboard sensor as unknown state:

    PVCCIN_CPU0      | na         | Volts      | na    | na        | 0.010     | 0.020     | 2.460     | 2.470     | na
    PVCCIN_CPU1      | na         | Volts      | na    | na        | 0.010     | 0.020     | 2.460     | 2.470     | na
    PVDDQ_ABC        | na         | Volts      | na    | na        | 0.014     | 0.021     | 1.711     | 1.732     | na
    PVDDQ_DEF        | na         | Volts      | na    | na        | 0.014     | 0.021     | 1.711     | 1.732     | na
    PVDDQ_GHI        | na         | Volts      | na    | na        | 0.014     | 0.021     | 1.711     | 1.732     | na
    PVDDQ_KLM        | na         | Volts      | na    | na        | 0.014     | 0.021     | 1.711     | 1.732     | na
    P1V05_PCH        | na         | Volts      | na    | na        | 0.940     | 0.992     | 1.100     | 1.147     | na

    • BMC FW at latest version

    Sign in to view the entire content of this KB article.

    New to NetApp?

    Learn more about our award-winning Support

    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.