Skip to main content
NetApp Knowledge Base

CONTAP-77936: The node halts instead of rebooting if shutdown takes too long during an automated nondisruptive upgrade

  1. Last updated
  2. Save as PDF
Views:
9
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Issue

  • During an automated non disruptive upgrade (ANDU) from ONTAP 9.7 or later version, the upgrade pauses with error:
  Thu Oct 06 23:05:56 +0000 [node-01: upgrademgr: upgrademgr.update.pausedErr:error]: The automated update of the cluster has been paused due to the following reason:  Node "node-01": Error: {Node "node-02" is not in "waiting for giveback" state.}, Action: {Use the "storage failover show" to verify that node "node-02" is in one of the following states: "waiting for giveback" or "connected".}.
  Thu Oct 06 23:05:56 +0000 [node-01: svc_queue_thread: callhome.andu.pausederr:alert]: params: {'epoch': '', 'subject': 'AUTOMATED NDU PAUSED'}

  • Upon examination of the HA partner, it has failed to AUTOBOOT and is at the LOADER> prompt.
  • Console logs will show it halted after modifying image:
  Setting default boot image to image1... 
  done.
  Uptime: 91d6h35m30s
  HALT:  HA partner has taken over (ic) on Wed Apr 26 16:25:08 PDT 2023

  Uptime: 91d6h35m43s
  System halting...


  • The SP logs (events or console logs) do not show any hardware errors or any system firmware or BIOS updates in progress.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.