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CONTAP-77936: The node halts instead of rebooting if shutdown takes too long during an automated nondisruptive upgrade

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Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

  • During an automated non disruptive upgrade (ANDU) from ONTAP 9.7 or later version, the upgrade pauses with error:

Thu Oct 06 23:05:56 +0000 [node-01: upgrademgr: upgrademgr.update.pausedErr:error]: The automated update of the cluster has been paused due to the following reason:  Node "node-01": Error: \{Node "node-02" is not in "waiting for giveback" state.}, Action: \{Use the "storage failover show" to verify that node "node-02" is in one of the following states: "waiting for giveback" or "connected".}.
{}Thu Oct 06 23:05:56 +0000 [node-01: svc_queue_thread: callhome.andu.pausederr:alert]: params: {'epoch': '', 'subject': 'AUTOMATED NDU PAUSED'{}}
  • Upon examination of the HA partner, it has failed to AUTOBOOT and is at the LOADER> prompt
  • Console logs will show it halted after modifying image:

Setting default boot image to image1... 
done.
Uptime: 91d6h35m30s
HALT:  HA partner has taken over (ic) on Wed Apr 26 16:25:08 PDT 2023
Uptime: 91d6h35m43s
System halting...
  • The system can also abort autoboot as seen in the console logs:

.
ACPI RSDP Found at 0x6d483000
Abort AUTOBOOT
LOADER-A>
 
  • The SP/BMC logs do not show any hardware errors or any system firmware or BIOS updates in progress.

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