Skip to main content
NetApp Knowledge Base

CONTAP-182391: "SwitchInfoUpdateFailure_Alert" raised after replacing/renaming Ethernet switch

  1. Last updated
  2. Save as PDF
Views:
917
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

  • The ONTAP Ethernet Switch Health Monitor (CSHM) reports a SwitchInfoUpdateFailure_Alert after replacing or renaming an Ethernet switch (including changes to the domain name).
    hm.alert.raised: Alert Id = SwitchInfoUpdateFailure_Alert , Alerting Resource = sw1 raised by monitor ethernet-switch
  • When upgrading from ONTAP 9.14.1 or 9.15.1 to ONTAP 9.16.1 or later, CSHM may raise this alert if the switch was manually added in the past.
    • The alerting resource is likely to be a manually added switch if discovery information - either a serial number (CDP) or a mac-address (LLDP) - is not included after its host name.
  • When this occurs, the switch entry is removed from CSHM, and its information is no longer updated.
    • Log collection must be reconfigured for the new switch entry.
    • The alert will persist for up to 7 days after CSHM loses the switch.
    • If the switch is re-added within the 7-day period, periodic log collection may automatically resume.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.