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CONTAP-122113: Service processor is not reachable errors seen when running SP commands from ONTAP

  1. Last updated
    Mar 21, 2025
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37
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:
3/21/2025, 6:16:20 PM

Issue

  • When connecting to the cluster_mgmt LIF, the following errors are seen when running various commands which interact with the SP/BMC, like the "system node power show command"

::> system node power show

Error: The Service Processor on node "nodeB" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
  • The error is not seen when running the command from the node management LIFs on the other node(s)

 

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