Skip to main content
NetApp Knowledge Base

CFBMC-3251: Many IO cards are reported as degraded and recovered by BMC reboot

Views:
45
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Issue

Many IO cards are reported as degraded and recovered by BMC reboot

  • Multiple sensors simultaneously experienced degradation, resulting in "is not readable" status for the sensors

[?] Wed Jul 10 19:06:17 +0900 [node-1: env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO1 SAS Inflow Temp is not readable [?] Wed Jul 10 19:06:20 +0900 [node-1: env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO1 SAS Outflow Temp is not readable

・ ・

[?] Wed Jul 10 19:06:33 +0900 [node-1: env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO11 SAS P12V HS is not readable [?] Wed Jul 10 19:06:33 +0900 [node-1: env_mgr: monitor.ioCard.degraded:alert]: IO card is degraded: IO11 SAS Hot Swap Cur is not readable

  • After an SP reboot was triggered immediately, and the message "Chassis temperature is too high" is displayed with the status "monitor.globalStatus.critical: EMERGENCY."

[?] Wed Jul 10 19:06:33 +0900 [node-1: env_mgr: sp.reboot.sensor.unreadable:notice]: Rebooting BMC because one or more sensors are unreadable. [?] Wed Jul 10 19:07:00 +0900 [node-1: monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too high.. [?] Wed Jul 10 19:07:48 +0900 [node-1: cf_worker: cf.hwassist.notifyCfgSuccess:debug]: params: {'hwtype': 'BMC'}

  • However, the ASUP for "hm.alert.critical: alert" is triggered.

[?] Wed Jul 10 19:18:45 +0900 [node-1: mgwd: callhome.hm.alert.critical:alert]: Call home for Health Monitor process cphm: CriticalFruMultiFaultAlert[033243222222].

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.