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BES-53248 cluster switch is down and not reachable over the console

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Category:
fabric-interconnect-and-management-switches
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hw
Last Updated:

Applies to

  • ONTAP 9
  • FAS/AFF Systems
  • BES-53248 Cluster switches

Issue

  • The cluster ports on the nodes that are connected to the same BES-53248 cluster switch go down at the same time:

Mon Jun 05 12:44:27 [Node1: kernel: netif.linkDown:info]: Ethernet e3a: Link down, check cable.
Mon Jun 05 12:44:27 [Node1: vifmgr: vifmgr.portdown:notice]: A link down event was received on node Node1, port e3a.
                     
Mon Jun 05 12:44:27 [Node2: kernel: netif.linkDown:info]: Ethernet e3a: Link down, check cable.
Mon Jun 05 12:44:27 [Node2: vifmgr: vifmgr.portdown:notice]: A link down event was received on node Node2, port e3a.

  • The following alert is reported in the event logs:

[Node2: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: ClusterSwitchMissing_Alert[Cluster1].

  • The affected switch is missing from the cluster switch health monitoring (CSHM) table.
  • The switch is down and is not reachable via ping or SSH.
  • Amber LED is seen on the switch.
  • The switch is unresponsive over console access.

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