E-Series E28xx or newer platform locks down with status of "Memory Parity Error" and 7-segment code sequence "OE L2 CF dx"
Applies to
- NetApp E-Series
- Platforms: E2800, E5700, EF280, EF570, EF600 and EF300
Issue
- AutoSupport case opened with
ESDIAG:E-Series Notification from Storage02 (Persistent controller memory parity error) CRITICAL
- The system generates critical events:
Write-back caching forcibly disabled
- Controller locks down with 7 segment LED display code
OE L2 CF dx
(x: location of the cache DIMM). This code translates to persistent processor/cache DIMM ECC errors. - SANtricity System Manager or support bundle reports controller in Memory parity error:
Status: Memory parity error
Major event log
andexception log
if available (excLogShow
) indicate the controller encountered correctable memory ECC errors before it failed.
Date/Time: **/**/**, 2:54:53 PM
Sequence number: ****
Event type: 2703
Event category: Internal
Priority: Informational
Event needs attention: false
Event send alert: false
Event visibility: true
Description: Recoverable error in processor memory detected/corrected
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf **, Bay *
Logged by: Controller in bay *