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E-Series Persistent controller memory parity error - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

E-Series controller reports a memory parity error and goes into lockdown mode.

Validate

  • Controller lockdown code on the 7-segment display is OE L2 CF dx
  • SANtricity System Manager reports controller in memory parity error  status

Resolution

Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for assistance with the solution. 

  • The solution requires Diagnostic-level recovery. 
  • The use of Diagnostic commands and recovery steps is potentially disruptive and should only be used with guidance from NetApp Support. 

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.