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SANtricity System Manager reports "Data could not be loaded from the storage array"

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Applies to

  • NetApp E-Series E2800
  • NetApp SANtricity OS 11.50 or above
  • Windows Server 2016

Issue

When trying to access SANtricity System Manager, the following error(s) appear intermittently:

"Data could not be loaded from the storage array. One possible cause is the object on which were performing the operation no longer exists. Other possible causes include network issues, inability to communicate withe the controller, or loss of power to the storage array. Check these causes and then retry the operation."

"There was a problem updating the display with the latest information, Possible causes include network issues, inability to communicate withe the controller, or loss of power to the storage array. Check these causes and then retry the operation."

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