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E-Series array offline in SANtricity unified manager

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Category:
e-series-santricity-unified-manager
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esg
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Applies to

  • NetApp E-Series
  • SANtricity Unified Manager

Issue

When array is added with both IPv4 and IPv6 address's and one becomes unreachable, the system will still try to reach the assigned IP's.
In the trace.log for Unified manager you see the below errors:
 
HTTP Insecure Client Thread-1] c.n.e.a.d.StorageDevice [StorageDevice.java:529] [requestId=0, deviceId=N/A] b4beb545-a0ae-4dd0-822c-0bd8861f3176: Error encountered checking for HTTPS client support on /10.108.19.2: Timeout connecting to [/10.108.19.2:8443]
2023-08-17 00:04:19,595 INFO [NonBlockingPool-1] c.n.e.a.d.c.FTClient [FTClient.java:352] [requestId=0, deviceId=N/A] Device b4beb545-a0ae-4dd0-822c-0bd8861f3176: 9 connection failures exceeded max of 8. Proc getObjectGraph. Retry count: 9/20. Last Error: The connection to the device has failed.

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