Skip to main content
NetApp Knowledge Base

SANtricity Enterprise Management Window and Array Management Window versions do not match

  1. Last updated
  2. Save as PDF
Views:
941
Visibility:
Public
Votes:
0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

​ ​

Applies to

  • E-Series Controller Firmware 7.xx
  • E-Series Controller Firmware 8.xx
  • E-Series SANtricity Management Software

Issue

Scenario 1:

The version of Storage Manager Enterprise Management mismatches with Array Management. In below sample, the version of Enterprise Management is 11.30:

E-Series SANtricity Management Software

While Array Management is 11.25:

E-Series SANtricity Management Software
 

Scenario 2:

Below error may be seen during Controller Firmware, when a specific firmware file, which is shown only when "All Firmware Files" or "All Files" instead of "Compatible Firmware Files" is selected in "Select File" window, is selected:

RC_nnnnnnnn_xxxx.dlp is not compatible with this version of the storage management software.

E-Series SANtricity Management Software
 

Scenario 3:

Error may be encountered when accessing a storage array from SANtricity Storage Manager:

E-Series SANtricity Management Software

The storage management software (version xx.yy.zzzz.nnnn) you are attempting to use is not compatible with the firmware on the controllers in Storage Array <array_name>.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.