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    • E-Series controller in lockdown state OE Lt after encountering configuration issues during startup
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_controller_in_lockdown_state_OE_Lt_after_encountering_configuration_issues_during_startup
      Applies to All E-Series Hardware Platforms All E-Series Controller Firmware Issue Controller is locked down with a 7-segment LED code of OE Lt Alternate controller is typically also in lock down with ...Applies to All E-Series Hardware Platforms All E-Series Controller Firmware Issue Controller is locked down with a 7-segment LED code of OE Lt Alternate controller is typically also in lock down with code of OE LF or OE Lt but may be something else GUI may display alarm for "Storage Array in Recovery Mode'
    • E-Series controller in lockdown state OE LU after hitting Start of Day (SOD) reboot limit
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E_Series_controller_in_lockdown_state_OE_LU_after_hitting_Start_of_Day_SOD_reboot_limit
      Applies to NetApp E-Series Issue Controller is locked down with a 7-segment LED code of OE LU This lockdown mechanism is used to avoid the hardware being worn from excessive boot sequences that fail I...Applies to NetApp E-Series Issue Controller is locked down with a 7-segment LED code of OE LU This lockdown mechanism is used to avoid the hardware being worn from excessive boot sequences that fail It also helps reduce software risks that could result from continuous boot cycles
    • E-Series controller in lockdown state OE L7 due to sub-model identifier mismatch
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_controller_in_lockdown_state_OE_L7_due_to_sub-model_identifier_mismatch
      Applies to All E-Series storage systems Issue Following a controller replacement, the controller shows 7segment code: OE L7. This code refers to sub-model identifier mismatch when compared to the surv...Applies to All E-Series storage systems Issue Following a controller replacement, the controller shows 7segment code: OE L7. This code refers to sub-model identifier mismatch when compared to the surviving controller.
    • How to collect Trace Buffers from E-Series Storage Array
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_collect_Trace_Buffers_from_E-Series_Storage_Array
      Applies to All E-Series hardware platforms. Description This KB will explain how to collect trace buffers from a storage array system.
    • Controller booting up : OS SD - Operational State Start of Day
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Controller_booting_up___OS_SD_Operational_State_Start_of_Day
      Applies to All E-Series hardware platforms. Issue One or both controllers show 7 segment code: OS SD.
    • E-Series controller hits panic while deleting initiator entry for the host
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_Controller_hits_panic_while_deleting_initiator_entry_for_the_host
      E-Series The controller resets in the MAJOR-EVENT-LOG: B:5/21/20, 8:54:20 PM (20:54:20) 886 4010 Controller reset - Shelf 99, Bay B ----> Reboot Reason : REBOOT_VKI_SIGSEGV The Core dump has been capt...E-Series The controller resets in the MAJOR-EVENT-LOG: B:5/21/20, 8:54:20 PM (20:54:20) 886 4010 Controller reset - Shelf 99, Bay B ----> Reboot Reason : REBOOT_VKI_SIGSEGV The Core dump has been captured as the controller rebooted in the excLogShow of the STATE-CAPTURE-DATA: ---- Log Entry #0 (Core 0) Apr-30-2020 02:26:31 AM ---- WARNING: Reset by alternate controller ---- Log Entry #1 (Core 0) May-21-2020 02:55:30 PM ---- 2020-05-21 20:53:30.227168 SIGSEGV Received
    • E-Series controller in lockdown state OE LH due to controller firmware mismatch
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_controller_in_lockdown_state_OE_LH_due_to_controller_firmware_mismatch
      Applies to E- Series Controllers Issue One or both controllers could have 7 segment code: OE LH.
    • E-Series controller in lockdown state OE LC due to a persistent cache backup configuration error
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_controller_in_lockdown_state_OE_LC_due_to_a_persistent_cache_backup_configuration_error
      Applies to All E-Series Hardware Platforms All E-Series Controller Firmware Issue One or both controllers are in lockdown with seven segment code OE LC.
    • E-Series array not sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_Array_Not_Sending_Auto-supports_displaying_ASUP_Upload_Host_InetSocketAddress_is_unresolved
      Receive the following error during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration): The following exceptions are logged in the ma...Receive the following error during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration): The following exceptions are logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data: 2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.
    • What does the IC stand for on E-series controllers?
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/What_does_the_IC_stand_for_on_E_series_controllers
      Applies to E-Series controller part with -IC at the end Answer The -IC stands for Import Controlled. This means that this specific part has a special submodel encoded on the hardware to disable encryp...Applies to E-Series controller part with -IC at the end Answer The -IC stands for Import Controlled. This means that this specific part has a special submodel encoded on the hardware to disable encryption. These parts are used specifically in countries where encryption is not allowed such as Russia or China. -IC controllers cannot be intermixed with non-IC controllers. Additional Information
    • E-Series Controller lockdown with 7-segment code SE EA
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_Controller_lockdown_with_7-segment_code_SE_EA
      Applies to E-Series SANtricity 8.25 or later Issue Controller offline with 7-segment code SE EA