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SAS Port Degraded and Drawer Degraded due to faulty controller

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Applies to

NetApp E5760

Issue

  • Recovery Guru reports several failure entries:

Failure Entry 1: SAS_PORT_DEGRADED-Recovery Failure Type Code: 112
Storage array: array
Port reporting problem:
Drive shelf 99, Drawer 5, Channel 1, Internal connection
Status: SAS Port Degraded

Failure Entry 2: SAS_PORT_DEGRADED-Recovery Failure Type Code: 112
Storage array: array
Port reporting problem:
Controller A, Internal connection
Status: SAS Port Degraded

Failure Entry 3: DRAWER_DEGRADED-Recovery Failure Type Code: 393
Storage array: array
Component reporting problem: Drawer 5
Status: Degraded
Location: Controller/Drive shelf 99
Component requiring service: Drawer 5
Service action (removal) allowed: No Service action LED on component: No

  • Associated drawer (Shelf 99 Drawer 5) and chassis (of shelf 99) have been replaced and errors persist.

 

 

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