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E-Series Drive failed initialization/reconstruction failure - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

SANtricity reports a failed initialization/reconstruction failure event. This results in a failed drive in most cases.

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:
    • FAILED_DRIVE-Recovery Failure Type Code: 23 Failed Drive
    • FAILED_DRIVE-Recovery Failure Type Code: 23 Failed Physical Disk - Unassigned or Standby Hot Spare
    • DISK_POOL_DRIVE_FAILURE-Recovery Failure Type Code: 443 Failed Disk Pool Drive
  3. Confirm from the Hardware tab that the drive shows as failed

Resolution

  • Contact NetApp Technical Support as this will require a drive replacement
  • If AutoSupport is enabled, this event should have already created a technical support case

Additional Information

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.