Skip to main content
NetApp Knowledge Base

After upgrading to Active IQ Unified Manager 9.7P1 it fails to load with the error: "Unified Manager cannot be loaded. Try again later or contact your system administrator"

Views:
637
Visibility:
Public
Votes:
2
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

Active IQ Unified Manager 9.7P1 (UM)

Issue

  • Upgrade completes successfully
  • After upgrade try to access the GUI gives the error Unified Manager cannot be loaded. Try again later or contact your system administrator
  • A refresh of the page then gives 404 - Not Found
  • This error is in the server_mega.log
    2020-08-11 12:56:43,933 ERROR [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] (noncontinuous-event-purge-scheduler-0) (conn=8) Table 'ocum.managementstation' doesn't exist
    2020-08-11 13:00:00,165 ERROR [stderr] (alert-30) Exception in thread "alert-30" java.lang.NullPointerException
    2020-08-11 13:00:00,174 ERROR [stderr] (alert-31) Exception in thread "alert-31" java.lang.NullPointerException
    
    

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device