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    • ActiveIQ Alert: Storage VM Latency Critical Threshold Breached
      https://kb.netapp.com/Legacy/OnCommand_Suite/ActiveIQ_Alert__Storage_VM_Latency_Critical_Threshold_Breached
      Applies to ONTAP 9 OnCommand Unified Manager 7.3 ( OCUM ) OnCommand Unified Manager 9.4 ( OCUM ) OnCommand Unified Manager 9.5 ( OCUM ) Active IQ Unified Manager 9.6 ( AIQUM ) Active IQ Unified Manage...Applies to ONTAP 9 OnCommand Unified Manager 7.3 ( OCUM ) OnCommand Unified Manager 9.4 ( OCUM ) OnCommand Unified Manager 9.5 ( OCUM ) Active IQ Unified Manager 9.6 ( AIQUM ) Active IQ Unified Manager 9.7 ( AIQUM ) Issue Offline volume showing high latency in Unified Manager Source XXX-nfs Cluster Name - Mycluster1 Cluster FQDN - XXX.XXX.XXX.XXX Trigger Condition - Latency value of 273 ms/op on XXX-nfs has triggered a CRITICAL event based on threshold setting of 150 ms/op.
    • Unified Manager does not collect the last 15 days of performance data after install or upgrade
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_does_not_collect_the_last_15_days_of_performance_data_after_install_or_upgrade
      Active IQ Unified Manager 9.6 and later OnCommand Unified Manager 7.2 and later Restarted Unified Manager in a short time after installation or upgrade When reviewing the performance data within Unifi...Active IQ Unified Manager 9.6 and later OnCommand Unified Manager 7.2 and later Restarted Unified Manager in a short time after installation or upgrade When reviewing the performance data within Unified Manager, there is a gap between the time the installation or upgrade was completed up to 15 days prior. Note: Unified Manager will automatically capture the last 15 days worth of performance data on either install or upgrade directly from the cluster.
    • Cannot create email notification because Unified Manager complains about script upload plugin disabled
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Cannot_create_email_notification_because_Unified_Manager_complains_about_script_upload_plugin_disabled
      Applies to Active IQ Unified Manager (AIQUM) 9.7 and above OVA and RHEL Issue When creating e-mail notifications AIQUM displays Script upload plugin disabled
    • How to increase performance data samples in Active IQ Unified Manager
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/How_to_increase_performance_data_samples_in_Active_IQ_Unified_Manager
      This article explains how to collect more performance samples in case of intermittent issues with AIQUM. AIQUM does not store/bundle all the performance data in a given day. By default, it archives on...This article explains how to collect more performance samples in case of intermittent issues with AIQUM. AIQUM does not store/bundle all the performance data in a given day. By default, it archives only 5 samples in a given day for 25 minutes data. What are ActiveIQ Unified Manager’s recording files and how to we parse them for troubleshooting? Don't keep AIQUM running with this configuration for a long time as the total size of recording files rapidly increases.
    • Unified Manager raises warning about no network interface for NFS
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_raises_warning_about_no_network_interface_for_NFS
      Applies to Active IQ Unified Manager 9.7 ONTAP 9 Issue Active IQ Unified Manager raises the following warning even though NFS is not included in allowed protocols of storage virtual machine (SVM). Eng...Applies to Active IQ Unified Manager 9.7 ONTAP 9 Issue Active IQ Unified Manager raises the following warning even though NFS is not included in allowed protocols of storage virtual machine (SVM). English: All the Network Interfaces serving NFS shares for the Storage Virtual Machine are either down or not configured. Japanese: Storage Virtual Machine の NFS 共有を提供するネットワーク インターフェイスがすべて停止しているか設定されていません。 Example:
    • Is there an equivalent to volume latency in Unified Manager by using ONTAP CLI or SNMP?
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Is_there_an_equivalent_to_volume_latency_in_Unified_Manager_by_using_ONTAP_CLI_or_SNMP
      Cluster::> qos statistics volume performance show Workload ID IOPS Throughput Latency --------------- ------ -------- ---------------- ---------- -total- - 54 3.38MB/s 1232.36ms vol1-wid13990 13990 54...Cluster::> qos statistics volume performance show Workload ID IOPS Throughput Latency --------------- ------ -------- ---------------- ---------- -total- - 54 3.38MB/s 1232.36ms vol1-wid13990 13990 54 3.38MB/s 1232.36ms -total- - 54 3.38MB/s 1095.44ms vol1-wid13990 13990 54 3.38MB/s 1095.44ms -total- - 54 3.38MB/s 1210.90ms vol1-wid13990 13990 54 3.38MB/s 1210.90ms -total- - 54 3.38MB/s 887.71ms vol1-wid13990 13990 54 3.38MB/s 887.71ms
    • OnCommand Unified Manager generates false "SVM stopped" event for DR SVM
      https://kb.netapp.com/Legacy/OnCommand_Suite/OnCommand_Unified_Manager_generates_false_SVM_stopped_event_for_DR_SVM
      Applies to OnCommand Unified Manager (OCUM) prior 9.4P1 Storage Virtual Machine Disaster Recovery (SVM DR) Issue OCUM generates a false "SVM stopped" event even if the production peer SVM is running a...Applies to OnCommand Unified Manager (OCUM) prior 9.4P1 Storage Virtual Machine Disaster Recovery (SVM DR) Issue OCUM generates a false "SVM stopped" event even if the production peer SVM is running and after the following workflow is followed A test or true disaster recovery incident occurred A recovery or fail back occurred
    • Active IQ Unified Manager upgrade failed "Failed to start MySQL Service Setup will terminate now!"
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_upgrade_failed_Failed_to_start_MySQL_Service_Setup_will_terminate_now
      Applies to Active IQ unified manager 9.7 windows installation Issue When upgrading Active IQ unified manager 9.6 to 9.7, we have seen the mysql get upgraded from 5.7 to 8.0.17 and run into an error me...Applies to Active IQ unified manager 9.7 windows installation Issue When upgrading Active IQ unified manager 9.6 to 9.7, we have seen the mysql get upgraded from 5.7 to 8.0.17 and run into an error mention below "Failed to start MySQL service. Setup will terminate now!!!"
    • WFA OCUM datasource error"not allowed to connect to this MySQL server"
      https://kb.netapp.com/Legacy/OnCommand_Suite/WFA_OCUM_datasource_error_not_allowed_to_connect_to_this_MySQL_server
      2021-05-27 06:53:40,282 ERROR [com.netapp.wfa.job.backend.JobsExecutionInterceptor] (Thread-9892 (ActiveMQ-client-global-threads)) Job CacheJob{, dataSourceId=DataSourceInfo{id=44, name='UM 9.5 : FQDN...2021-05-27 06:53:40,282 ERROR [com.netapp.wfa.job.backend.JobsExecutionInterceptor] (Thread-9892 (ActiveMQ-client-global-threads)) Job CacheJob{, dataSourceId=DataSourceInfo{id=44, name='UM 9.5 : FQDN.com', connectionDetails=ConnectionDetails{id=70, ip='FQDN', port=3306, userName='wfauser', password='******', databaseName='null', timeoutInMinutes=10, lastUpdateTime=0}, dataProviderType=DataProviderType{id=16, productType='OnCommand Unified Manager', productVersion='9.5', scheme='cm_storage'}}, …
    • OCUM Alert: Max Data Disk Utilization value
      https://kb.netapp.com/on-prem/ontap/Perf/Perf-KBs/OCUM_Alert__Max_Data_Disk_Utilization_value
      Applies to OCUM OCUM triggering alerts for disk utilization on aggregate as below: Risk - Aggregate Disks Over-utilized Warning Threshold Breached Impact Area - Performance Severity - Warning State - ...Applies to OCUM OCUM triggering alerts for disk utilization on aggregate as below: Risk - Aggregate Disks Over-utilized Warning Threshold Breached Impact Area - Performance Severity - Warning State - New Source - Clusterxxx-01:Clusterxxx_01_aggr1 Cluster Name - Clusterxxx Cluster FQDN - clusterNA2.aaa.yyyyy.zzz.au Trigger Condition - MAX Data Disk Utilization value of 97% on Clusterxxx_01_aggr1 has triggered a WARNING event based on threshold setting of 95%. Description - Aggregate Warnings
    • OnCommand Insight/ Unified Manager doesn't show performance data for VMware vCenter/ ESXi
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/OnCommand_Insight___Unified_Manager_doesnt_show_performance
      No performance data is collected and displayed for VMware vCenter / ESXi hosts in OCI or ActiveIQ Unified Manager on the Vmware page. Enable the performance counter in vCenter to view the performance ...No performance data is collected and displayed for VMware vCenter / ESXi hosts in OCI or ActiveIQ Unified Manager on the Vmware page. Enable the performance counter in vCenter to view the performance metrics of the VM. " 2021-09-24 00:02:03,896 WARN [common-pool-16480] c.o.s.a.d.v.VCOCIEPerformancePackage (VCOCIEPerformancePackage.java:159 ) - [Vcenter IP Here] Performance data cannot be collected as the statistics level for the vCenter server must be set to 3 or above.