StorageGRID E-Series Controller Firmware Upgrade Stalls "Storage controller OS does not support SANtricity​​​​​​​ OS upgrade"

Applies to

StorageGRID 11.4 and above

Issue

When upgrading SANtricity controller firmware via the StorageGRID GUI it fails with the error message:

• GUI Error:
  • Error: Fatal installation failure - SANtricity OS staging failed with: Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact Customer technical support. 

• gdu-server.log Error: 
  • I, [2020-11-12T23:14:39.459123 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
  • I, [2020-11-12T23:14:39.533166 #23131] INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.60.2R1_280x_5f10a26f.dlp localhost 2>&1'` on NODE_NAME
  • I, [2020-11-12T23:14:40.931587 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
  • I, [2020-11-12T23:14:40.931670 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS.
  • I, [2020-11-12T23:14:40.931709 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS on NODE_NAME
  • I, [2020-11-12T23:14:41.081520 #23131] INFO -- gdu-server: ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.
• gdu-server.log for mismatch NVSRAM error:
  • [2024-10-16T19:56:04.848612 #24724] ERROR -- gdu-server: Invalid filename "N280X-881834-D01.dlp".
[2024-10-16T19:56:04.848967 #24724] ERROR -- gdu-server: Failure occurred during Software Update
[2024-10-16T19:56:04.849017 #24724] ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "santricity_os.validation_error", options: {:reason=>"Invalid filename \"N280X-881834-D01.dlp\"."} >