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StorageGRID E-Series Controller Firmware Upgrade Stalls "Storage controller OS does not support SANtricity​​​​​​​ OS upgrade"

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storagegrid
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Applies to

StorageGRID 11.4 and above

Issue

When upgrading SANtricity controller firmware via the StorageGRID GUI it fails with the error message:

  • GUI Error:
    • Error: Fatal installation failure - SANtricity OS staging failed with: Failed. Storage controller OS does not support SANtricity OS upgrade due to a software issue. Contact Customer technical support. 

Example Image.png

  • gdu-server.log Error: 
    • I, [2020-11-12T23:14:39.459123 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
    • I, [2020-11-12T23:14:39.533166 #23131] INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.60.2R1_280x_5f10a26f.dlp localhost 2>&1'` on NODE_NAME
    • I, [2020-11-12T23:14:40.931587 #23131] INFO -- gdu-server: SANtricity OS precheck successful.
    • I, [2020-11-12T23:14:40.931670 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS.
    • I, [2020-11-12T23:14:40.931709 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS on NODE_NAME
    • I, [2020-11-12T23:14:41.081520 #23131] INFO -- gdu-server: ERROR -- Invalidating staged firmware failed due to AUTH failure. This version of Santricity OS does not support upgrade over UTM.

 

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