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    • StorageGRID GMI reports Santricity OS upgrade complete without actually doing any upgrade
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_GMI_reports_Santricity_OS_upgrade_complete_without_actually_doing_any_upgrade
      Applies to StorageGRID 11.4.0 StorageGRID 11.4.0.1 Issue During StorageGRID EOS upgrade or applying hotfix EOS upgrade or hotfix reports complete Actual software revisions are not applied/updated
    • E-Series SANtricity OS upgrade pre-check fails due to event log verification failure
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_SANtricity_OS_upgrade_pre-check_fails_due_to_event_log_verification_failure
      Verification failure of event log causes pre-upgrade E-Series SANtricity OS Software upgrade fails with error.
    • StorageGRID E-Series Controller Firmware Upgrade Stalls "Storage controller OS does not support SANtricity​​​​​​​ OS upgrade"
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_E_Series_Controller_Firmware_Upgrade_Stalls_Storage_controller_OS_does_not_support_SANtricity_OS_upgrade
      When upgrading SANtricity controller firmware via the StorageGRID GUI it fails with the error message: Storage controller OS does not support SANtricity OS upgrade due to a software issue. I, [2020-11...When upgrading SANtricity controller firmware via the StorageGRID GUI it fails with the error message: Storage controller OS does not support SANtricity OS upgrade due to a software issue. I, [2020-11-12T23:14:40.931670 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS. I, [2020-11-12T23:14:40.931709 #23131] INFO -- gdu-server: Invalidating any staged SANtricity OS on NODE_NAME This version of Santricity OS does not support upgrade over UTM.
    • How to downgrade SANtricity System Manager 11.70.4 or newer to earlier release
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_downgrade_SANtricity_System_Manager_11.70.4_or_newer_to_earlier_release
      Applies to NetApp E-Series SANtricity OS 11.70.4 or newer Description This procedure assumes that there is no configuration, user data, host mappings, or keyed premium features that need to be preserv...Applies to NetApp E-Series SANtricity OS 11.70.4 or newer Description This procedure assumes that there is no configuration, user data, host mappings, or keyed premium features that need to be preserved through the downgrade. This procedure contains steps that are unique to systems running 11.70.4 or newer SANtricity OS before downgrade.
    • E-Series SANtricity OS upgrade fails with missing alternate trust chain for DLP file message
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_SANtricity_OS_upgrade_fails_with_missing_alternate_trust_chain_for_DLP_file_message
      E-Series SANtricity OS upgrade fails with the following error message: Missing alternate trust chain for DLP For StorageGRID appliances, the SANtricity upgrade fails in Grid Manager with the below err...E-Series SANtricity OS upgrade fails with the following error message: Missing alternate trust chain for DLP For StorageGRID appliances, the SANtricity upgrade fails in Grid Manager with the below errors in Software update and SANtricity OS update pages: The E-Series event log located in System Manager Support section (Events) and the MAJOR-EVENT-LOG in support bundle indicate the firmware package failed authentication check.