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Platforms

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Node Issues
Node down in stuck, unknown or down state

Unexpected Reboots
Troubleshooting an unexpected node reboot

Network Receive Errors
Constant NRER errors reported for legacy alarm

Node Down
How to troubleshoot a node down in StorageGRID

Appliance Fibre Channel HBA Port Failure
Appliance Fibre Channel HBA port Failure

Network Link Down Alert
Network port issue

Other Resources

SG5760 stuck in PGE after applying a hotfixMon, 13 Jan 2025
Is StorageGRID affected by CVE-2024-21988?Wed, 18 Dec 2024
Qualys ID 38863 against BMC on StorageGRID appliances running 11.9Tue, 17 Dec 2024
Can SSO be enabled for BMC on StorageGRID appliances?Mon, 16 Dec 2024
StorageGRID PGE installer fails at creating volumesTue, 10 Dec 2024
NIC data ports in unknown state on new StorageGRID node installWed, 27 Nov 2024
StorageGrid node boot loop after SANtricity upgradeMon, 25 Nov 2024
LDR service in error state on new node after expansion with error rdrand failedMon, 25 Nov 2024
On which OS is compute controller of StorageGRID appliance running?Thu, 21 Nov 2024
Unable to connect the Appliance Installer Web Service during StorageGRID installation; connection refusedTue, 19 Nov 2024
Storage node unable to complete install during initial GRID deploymentFri, 08 Nov 2024
StorageGRID admin node API service is not responding following a power cycleTue, 05 Nov 2024
How to recover if all admin nodes have been initializedFri, 01 Nov 2024
StorageGRID appliance SG5700 is in UNKNOWN state post reseat of the nodeFri, 25 Oct 2024
What kind of drives are associated with Flash Read Cache in E-Series?Thu, 24 Oct 2024
StorageGRID storage node reporting ext4-fs error during bootMon, 21 Oct 2024
One storage controller of an SGF6024 does not respond anymoreMon, 14 Oct 2024
HIC ports down due to mlx5_load_one error -16Thu, 03 Oct 2024
How to remove VLAN tags from bare metal storagegrid node?Tue, 01 Oct 2024
StorageGRID Compute hardware: Needs Attention alert reported after upgradeThu, 19 Sep 2024

SG5760 stuck in PGE after applying a hotfixMon, 13 Jan 2025
StorageGRID appliance reboots unexpectedly due to Recovered ErrorsFri, 10 Jan 2025
StorageGRID appliance reports unknown temperature sensor upon installationThu, 09 Jan 2025
StorageGRID Appliance stuck with maintenance mode and unable to rebootWed, 08 Jan 2025
StorageGRID Appliance stuck in Rebooting after placing it into Maintenance ModeWed, 08 Jan 2025
How to reboot BMC only on StorageGRID SG6000 and SG1000 appliancesWed, 08 Jan 2025
NIC data ports in unknown state on new StorageGRID node installFri, 03 Jan 2025
Services on container-based Storage Node on RHEL or CentOS failThu, 26 Dec 2024
Newly added StorageGRID appliance ping occasionally worksThu, 26 Dec 2024
Is StorageGRID affected by CVE-2024-21988?Wed, 18 Dec 2024
Qualys ID 38863 against BMC on StorageGRID appliances running 11.9Tue, 17 Dec 2024
StorageGrid node boot loop after SANtricity upgradeMon, 16 Dec 2024
Unable to connect the Appliance Installer Web Service during StorageGRID installation; connection refusedMon, 16 Dec 2024
SMTT alarm raised for file system errors generated on StorageGRID Appliance node (SG5760)Mon, 16 Dec 2024
StorageGRID appliance in unknown state and SANtricity System Manager also unavailableMon, 16 Dec 2024
Can SSO be enabled for BMC on StorageGRID appliances?Mon, 16 Dec 2024
StorageGRID PGE installer fails at creating volumesTue, 10 Dec 2024
E-Series ASUPs not being delivered via StorageGRID tunnel-hostFri, 06 Dec 2024
StorageGRID Appliance one or more HIC ports down when using LACPWed, 04 Dec 2024
Storage node unable to complete install during initial GRID deploymentMon, 25 Nov 2024