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Which serial number to use when creating StorageGRID technical support case?

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Applies to

NetApp StorageGRID

Answer

Using Grid Manager
  • For all hardware issues related to SG5700/SG5800/SG6000 appliances (e.g Disk failure, Degraded storage connectivity), use the StorageGRID Appliance Chassis serial number, located in GRID Manager -> NODES -> (NODE )-> Hardware tab.
  • For all hardware issues related to SG100/SG1000/SG110/SG1100 appliances (e.g Disk failure, NIC failure), use the Compute controller serial number, located in GRID Manager -> NODES -> (NODE )-> Hardware tab.
  • For E-Series backend related issues in SG6100 appliances (e.g Disk failure, Degraded Drawer), use the StorageGRID Appliance Chassis serial number, located in GRID Manager -> NODES -> (NODE )-> Hardware tab.
  • For StorageGRID compute hardware related issues in SG6100 appliances (e.g Power supply failure, BMC alert), use the Compute controller serial number, located in GRID Manager -> NODES -> (NODE )-> Hardware tab.
  • For software issues, such as performance degradation, ingest and retrieval errors, GRID services alerts, object alerts, use the StorageGRID System ID or the License Serial Number, located in GRID Manager -> MAINTENANCE-> License
Finding the Appliance Chassis Serial Number on Physical Hardware
SG6160 and SG6060 appliances

Located on the upper right flange of the shelf:

StorageGRID_6060_6160_Chassis_Serial_Number_Sticker.png

SGF6112 Appliance

Located on the pull tab:

StorageGRID_6112_Chassis_Serial_Number_Sticker.png

Additional Information

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