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    • https://kb.netapp.com/Support/NSS/Support_Site/How_to_open_a_non-technical_case
      Follow these steps to create a non-technical case on the NetApp Support Site
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Which_serial_number_to_use_when_creating_StorageGRID_technical_support_case
      For hardware issues, such as component hardware failure, link degraded between compute and storage controllers, etc., use the StorageGRID Appliance Chassis serial number, located in GRID Manager -> No...For hardware issues, such as component hardware failure, link degraded between compute and storage controllers, etc., use the StorageGRID Appliance Chassis serial number, located in GRID Manager -> Nodes -> Hardware tab For software issues, such as performance degradation, ingest and retrieval errors, GRID services alerts, object alerts, use the StorageGRID System ID or the License Serial Number, located in GRID Manager -> Maintenance -> License