Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 282 results
    • StorageGRID nodes in unknown state after improper shutdown
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_nodes_in_unknown_state_after_improper_shutdown
      Applies to NetApp StorageGRID Issue One or more GRID nodes are in unknown state Unknown node's storagegrid-status reports services are running ​​​​​​​ Storage node's nodetool status reports UN for som...Applies to NetApp StorageGRID Issue One or more GRID nodes are in unknown state Unknown node's storagegrid-status reports services are running ​​​​​​​ Storage node's nodetool status reports UN for some nodes /var/local/log/nms.log on Primary Admin reports the following: MariaDBWrapper.java:1280: Cannot lock table. tempwritetree exists.
    • How to replace the drawer on E-Series Controller when the system is part of StorageGRID
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_replace_the_drawer_on_E-Series_Controller_when_the_system_is_part_of_StorageGRID
      Applies to NetApp E-Series NetApp StorageGRID StorageGRID Appliances SG6060 and SG5760 Description This article is intended to demonstrate how to replace the drawer on E-Series controller when the sys...Applies to NetApp E-Series NetApp StorageGRID StorageGRID Appliances SG6060 and SG5760 Description This article is intended to demonstrate how to replace the drawer on E-Series controller when the system is part of StorageGRID.
    • SANtricity OS upgrade failed with error while creating SYMbol due to connection error
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SANtricity_OS_upgrade_failed_with_error_while_creating_SYMbol_due_to_connection_error
      ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/par...ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__ self._connect() File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect self._socket.connect((self._ip, 2463)) File "/usr/lib/python2.7/socket.py", line 228, in meth return getattr(self._sock,name)(*args) error: [Errno 111] Connection refused…
    • StorageGRID reporting certificates expiring on May 30th 2020
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_reporting_certificates_expiring_on_May_30th_2020
      Applies to NetApp StorageGRID Issue StorageGRID is reporting that the certificate uploaded to StorageGRID is expiring on May 30th 2020, even after replacing the certificates.
    • StorageGRID clients report Internal Server Error 500 during a new site expansion
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_clients_report_Internal_Server_Error_500_during_a_new_site_expansion
      Applies to NetApp StorageGRID 11.4 Issue The requests fail due to Internal Server Error during a site expansion The site expansion gets stuck at a certain point bycast.log shows: NOTICE 0137 S3RQ: S3 ...Applies to NetApp StorageGRID 11.4 Issue The requests fail due to Internal Server Error during a site expansion The site expansion gets stuck at a certain point bycast.log shows: NOTICE 0137 S3RQ: S3 error response: RequestId=1620093315075049, Resource= , HTTP Status Code=500, ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={We encountered an internal error. Please try again.}, Details={unexpected error (GERR). details: ,}
    • Unable to upload CA signed Certificate to StorageGRID SG6060 BMC though is in .pem x509 format
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/Unable_to_upload_CA_signed_Certificate_to_StorageGRID_SG6060_BMC_though_is_in_.pem_x509_format
      Applies to StorageGRID 11.7.0.4 SG6060 StorageGRID appliance BMC Issue When attempting to apply an SSL certificate for BMC on a GRID appliance an error is given "Error while uploading certificate".
    • Unnecessary prompt for client certificate when accessing bucket on StorageGRID
      https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/Unnecessary_prompt_for_client_certificate_when_accessing_bucket_on_StorageGRID
      Applies to NetApp StorageGRID 11.x Endpoint domain name Load Balancer (LB) Issue Clients are getting a popup prompt for certificate when accessing a public bucket on StorageGRID The popup for the cert...Applies to NetApp StorageGRID 11.x Endpoint domain name Load Balancer (LB) Issue Clients are getting a popup prompt for certificate when accessing a public bucket on StorageGRID The popup for the certificate is appearing when using Chrome browser, but not Mozilla
    • StorageGRID storage node unknown after power outage
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_storage_node_unknown_after_power_outage
      Applies to NetApp StorageGRID NetApp StorageGRID Appliance Issue After a unexpected power outage, the Storage Node shows status unknown in the StorageGRID GUI. Corruption warning in kernel.log file: C...Applies to NetApp StorageGRID NetApp StorageGRID Appliance Issue After a unexpected power outage, the Storage Node shows status unknown in the StorageGRID GUI. Corruption warning in kernel.log file: Corruption warning: Metadata has LSN (126:3145355) ahead of current LSN (126:3145309). Please unmount and run xfs_repair (>= v4.3) to resolve
    • Cloud Tier not available after StorageGRID certificate expired in ONTAP
      https://kb.netapp.com/on-prem/ontap/DM/FabricPool/FabricPool-KBs/Cloud_Tier_not_available_after_StorageGRID_certificate_expired_in_ONTAP
      2021-08-19T16:09:08Z 12420713417701232 [4:0] OSC_ERR: logFailedCmd:367 Stats of PUT Cmd ID:128, wait 127049us, start-send 127167us, 1stbyte 0us, 1st-lastbyte 0us 2021-08-19T16:09:09Z 12420715329112830...2021-08-19T16:09:08Z 12420713417701232 [4:0] OSC_ERR: logFailedCmd:367 Stats of PUT Cmd ID:128, wait 127049us, start-send 127167us, 1stbyte 0us, 1st-lastbyte 0us 2021-08-19T16:09:09Z 12420715329112830 [15:0] OSC_ERR: logFailedCmd:367 Stats of PUT Cmd ID:128, wait 124031us, start-send 124137us, 1stbyte 0us, 1st-lastbyte 0us 2021-08-19T16:09:10Z 12420717245485368 [13:0] OSC_ERR: logFailedCmd:367 Stats of PUT Cmd ID:128, wait 123929us, start-send 124031us, 1stbyte 0us, 1st-lastbyte 0us
    • AWS Boto3 client error when using pagination and prefix feature
      https://kb.netapp.com/hybrid/StorageGRID/Protocols/AWS_Boto3_client_error_when_using_pagination_and_prefix_feature
      Applies to StorageGrid 11.3 and earlier AWS Boto3 client Issue Receiving the following error when trying to use Boto3 client Error during pagination: The same next token was received twice
    • How to collect network traces on StorageGRID
      https://kb.netapp.com/hybrid/StorageGRID/Protocols/How_to_collect_network_traces_on_StorageGRID
      Applies to NetApp StorageGRID all versions TCPDUMP packet trace Description For troubleshooting purposes it may be useful to capture (and examine) network traces.