Skip to main content
NetApp Knowledge Base

SnapCenter Oracle backups stay Running after upgrading the Plug-in to 4.2

  1. Last updated
  2. Save as PDF
Views:
251
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for Oracle (SCO) 4.2, 4.2.1

Issue

After upgrading to 4.2 or 4.2.1, the backup stays in Running state

Checking the logs, the SMCore times out after some hours (depending on RESTTimeout setting in SMCoreServiceHost.exe.config):

WebException Encountered, Response null
Exception in method: InvokeXML.
System.Net.WebException: The operation has timed out
   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)

and the corresponding spl_<JobID>.log from the Linux host's  /var/opt/snapcenter/spl/logs, ends with the following three DEBUG lines:

c.n.o.c.p.OracleShellExecutor - Determining if TNS_ADMIN environment variable is set for oracle user
c.n.c.e.AbstractShellExecutor - EXE-00000: Executing shell command:
       0:/bin/sh -c "su" "-" "oracle" "-c" "env"
       1:su - oracle -c env
c.n.c.u.ConfigProperty - UTIL-00100: Application property shellResult.timeout is not defined

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.