SnapCenter Oracle backups failing after forced MetroCluster Switchover

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Category:: snapmanager-for-oracle

Specialty:: snapx

Last Updated:

Applies to

SnapCenter Plug-in for Oracle databases (SCO) 4.9P1
MetroCluster (MCC)

Issue

After both MetroCluster sites fail at the same time, then only the secondary site is brought back online and a forced Switchover is performed, Oracle backups start failing with the following errors seen:

SnapCenter UI:

Activity (Storage Discovery) of Workflow (SnapMgrCoreService.SmJobActivity), Failed with error: Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: <Volume_Path> and it is resolving to the correct IP address.

SMCore_<JobID>_<Date_Time>.log:

DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] --SnapshotManagementServiceProvider::GetFileInfo

ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx] Unable to determine file info for the path: <Volume_Path>.

ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx] Error in GetVolumesOptimized:GatherNfsExportVolumeDetails

Unable to determine file info for the path: <Volume_Path>.

DEBUG SMCore_<JobID> PID=[xxxx] TID=[xxxx] --GetVolumesOptimizedStrategy::GatherNfsExportVolumeDetails

WARN SMCore_<JobID> PID=[xxxx] TID=[xxxx]

Message : Error in GetVolumesOptimized:GatherNfsExportVolumeDetails

Unable to determine file info for the path: <Volume_Path>.

ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx] Exception in method: Execute.

System.Exception: Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: <Volume_Path> and it is resolving to the correct IP address.

at SnapMgrCoreService.Workflows.Common.SMOStorageResolutionActivity.ResolveHostResources(SmDiscoverResourcesResponse resources, SmJob job, Dictionary`2 storageResourceMapping, SmRequest requestBase)

at SnapMgrCoreService.Workflows.Common.SMOStorageResolutionActivity.Execute(SmWorkflowContext workflowContext, SmRequest request) : Detailed Exception Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: <Volume_Path> and it is resolving to the correct IP address. : BaseException System.Exception: Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: <Volume_Path> and it is resolving to the correct IP address.

at SnapMgrCoreService.Workflows.Common.SMOStorageResolutionActivity.ResolveHostResources(SmDiscoverResourcesResponse resources, SmJob job, Dictionary`2 storageResourceMapping, SmRequest requestBase)

at SnapMgrCoreService.Workflows.Common.SMOStorageResolutionActivity.Execute(SmWorkflowContext workflowContext, SmRequest request)

ERROR SMCore_<JobID> PID=[xxxx] TID=[xxxx] ErrorCode (-1), ErrorMessage (Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: <Volume_Path> and it is resolving to the correct IP address.)

Running the ONTAP CLi command "File-Directory show" for the affected volumes returns the following error:

<Cluster_Name>::*> File-directory show -vserver <SVM_Name> -path <Volume_Path>

(vserver security file-directory show)

Error: show failed: The specified path "<Volume_Path>" cannot be used. Reason: No such file or directory.

When viewing the affected volumes in ONTAP System Manager, no files or directories are displayed, and the following error is displayed:

No such file or directory