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POST upgrade steps reports failed showing name already exists

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virtual-storage-console-for-vmware-vsphere
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virt
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Applies to

NetApp ONTAP tools for VMware vSphere v10

Issue

  • The upgrade from NetApp ONTAP tools for VMware vSphere (OTV) v10.5 to v10.5P1 fails
  • When checking the ONTAP tools Manager Overview page, it reports the appliance as Degraded
  • When selecting View Details on this same page, it reports the original version: 10.5.1758728760
  • When checking the version in the OTV plugin, it reports the updated version: 10.5.1767930180
  • After checking the ansible_run logs, the following is presented:

19-05-2026_14:20 : The task 'Get Vault root token' failed with output: ''
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error code: 500
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error message: 500 Internal Server Error
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error content: {"error":{"code":"app_internal_error","message":"ServerFaultCode: The specified key, name, or identifier '' already exists."
,"resolution":"Contact NetApp support."}}

Tue May 19 14:33:43 2026 : Failed to patch vCenter with GUID "GUIDOFOURVCENTER"

Tue May 19 14:35:42 2026 : Post upgrade steps failed. But continuing the upgrade.
Tue May 19 14:35:45 2026 : Failed to update appliance status.

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