POST upgrade steps reports failed showing name already exists

Applies to

NetApp ONTAP tools for VMware vSphere v10.4, v10.5

Issue

• The upgrade from NetApp ONTAP tools for VMware vSphere (OTV) from v10.4 or v10.5 to v10.5P1 or v10.5P2 fails
• When checking the ONTAP tools Manager Overview page, it reports the appliance as Degraded
• When selecting View Details on this same page, it reports the original version, for example: 10.5.1758728760
• When checking the version in the OTV plugin, it reports the updated version, for example: 10.5.1767930180
• After checking the ansible_run logs, the following is presented:

19-05-2026_14:20 : The task 'Get Vault root token' failed with output: ''
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error code: 500
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error message: 500 Internal Server Error
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error content: {"error":{"code":"app_internal_error","message":"ServerFaultCode: The specified key, name, or identifier '' already exists."
,"resolution":"Contact NetApp support."}}

Tue May 19 14:33:43 2026 : Failed to patch vCenter with GUID "GUIDOFOURVCENTER"

Tue May 19 14:35:42 2026 : Post upgrade steps failed. But continuing the upgrade.
Tue May 19 14:35:45 2026 : Failed to update appliance status.

• After collecting the OTV CLI log bundle, the /var/log/upgrade-run.log file shows the following:

Tue May 19 14:33:43 2026 : SecretUrl: https://<otv-fqdn-ip>:8443/virtualization/api/v1/auth/vault/secrets.
Tue May 19 14:33:43 2026: Login URL : https://<otv-fqdn-ip>:8443/virtualization/api/v1/auth/vcenter-login
Tue May 19 14:33:43 2026 : HTTP POST error code get jwt token: 400.
Tue May 19 14:33:43 2026 : HTTP POST error message get jwt token: 400 Bad Request.
Tue May 19 14:33:43 2026 : HTTP POST error content get jwt token: {"statusCode":400,"timestamp":"2026-05-19T14:33:43.707+00:00","message":"Index 0 out of bounds for length 0","description":"uri=/api/v1/auth/vcenter-login"}.
Tue May 19 14:33:43 2026 : An error occurred while fetching vcenter login token for vcenter <vcguid>