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How to request full customer level access on the NetApp Support Site

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Applies to

NetApp customers


This article describes how to request full customer level access on the NetApp Support Site.


For users requiring full customer access:

  • If you have registered on the Support Site, allow one business day for your NetApp Support Site account to be upgraded. An email confirmation will be sent to you upon completion.
  • If you have not received the e-mail after one business day and your access level displays Guest, open a non-technical case.

Select the Category 1 = My Profile and Category 2 = Access level upgrade

  • The below information should be provided in the "Comments" section.
    • Serial Number
    • Full Company Name
    • Business e-mail address associated with your employer

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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