How to request full customer or Partner level access on the NetApp Support Site If your company has recently signed a NetApp reseller/partner agreement, contact your NetApp Partner Development Manager...How to request full customer or Partner level access on the NetApp Support Site If your company has recently signed a NetApp reseller/partner agreement, contact your NetApp Partner Development Manager to check the status of your company. If you have registered on the Support Site, allow one business day for your NetApp Support Site account to be upgraded. If your access level is "Guest", request an access level upgrade. Click on the Request Upgrade link next to the access level.