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How to open a non-technical case

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Applies to

  • NetApp Support Site (NSS) queries
  • Product Registration (owner, location, and contact updates) queries
  • Install base updates (hostname, system ID, group name, delivery and dispatch preferences)
  • Support entitlement & licensing queries
  • ActiveIQ Digital Advisor(AIQDA) issues
  • Pre-registered user
    • Registration issues


  • This article describes how to open a non-technical support case when you require assistance with the NetApp Support Site (NSS)
  • This is also applicable when clusters are not visible in AIQDA


  1. Go to  Non Technical Feedback (no login required)

Note: the category options vary depending on whether you can login or not login

Login & Registration issues (sign-in not required) Account and Profile issues (Sign-in required)
NetApp Support Site NetApp Support Site
  1. Some categories may provide content to help resolve your question/ issue.
    1. If the issue is resolved, click Resolved.
    2. If not resolved, click Create Case

NetApp Support Site

  1. Fill in the required details that support your request, and click Submit

NetApp Support Site

  1. A non-technical case is created and a pop-up will be shown with the case number
    NetApp Support Site

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.