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How to modify Contact information associated to system on NetApp Support Site

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Applies to

  • All Products sold by NetApp
  • All Contact type
  • System maintenance

Description

The article outlines the process for modifying or updating the contact details linked to the system through self-service.

Procedure

  • Users with with Customer Access role can modify contact information directly on the Support site for a particular serial number without the need to initiate a Non-technical case.
  • For Support Admins, a new workflow for System Maintenance has been introduced, enhancing data management capabilities. To utilize this feature, please consult the article on System maintenance via self-service
  1. Login to NSS 
  2. Go to Systems > My Systems
  3. Locate the desired serial number by searching the list or selecting the 'Serial number' option from the dropdown menu. (Note: For step-by-step guidance, use the 'Walk Me Through' feature.)
  4. From the serial number list, choose 'Product Location and Details' under additional options to access the system details page.

contact1.png

  1. In the system details page, scroll to the contact detail section to update or modify the primary contact, parts delivery contact, or the service report contact associated with that serial number

contact2.png

 

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.