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What to do when a system goes EOS (end of support)

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Applies to

NetApp Systems nearing or at end of support 

Answer

For systems prior to EOS date: 

Contact Account Team/Sales representative to arrange a technology refresh prior to the part EOS date.  

For systems already at EOS date: 

Contact Sales team regarding implementation of EOS PVR's if applicable. 

Additional Information

  • Notifications are send in advance via Customer Service Bulletins and on the NetApp website for EOS systems 

  • EOS systems will not be eligible for: 

  1. Case submittal 

  1. Technical support assistance 

  1. Auto Support notifications 

  1. Parts replacement 

 

 

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