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What does Non-Entitled Support (NES) service agreement cover?

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Applies to

NetApp Hardware products  

Answer

The non-entitled support (NES) service entitles the Customer (by Serial Number) the following: 

 Includes: 

  • One technical case for hardware related issue involving the Serial Number 

  • Phone support 

  • Replacement parts as best effort or next business day delivery 

Excludes: 

  • EOS (End of service) hardware 

  • ASP contracts 

  • Onsite support and installation of hardware 

  • Any software support that involves download of NetApp software fixes, patches or upgrades  

Additional Information

N/A

 

 

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