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Active Directory authentication fails or takes long time in Active IQ Unified Manager

  1. Last updated
    May 9, 2025
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Votes:
2
Category:
oncommand-unified-manager
Specialty:
legacy
Last Updated:
5/9/2025, 10:34:22 AM

Applies to

  • Active IQ Unified Manager (AIQUM)
  • OnCommand Unified Manager (UM) 

Issue

If Active Directory (AD) is misconfigured, authentication might fail with one of the following error messages:
Unknown authentication server error
Authentication Failed

When testing Active Directory (AD) remote authentication, it takes a long time to complete or fails with one of the following error messages:
Unknown authentication server error
500 Internal Server Error

The GUI/WebUI/Web UI may appear extremely slow

If the configured "Administrator Name" has an expired password, authentication might fail with one of the following error messages:
Unknown authentication server error
Authentication Failed

 

 

 

 

 

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