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    • Unified Manager cluster discovery timed out after 2 hours
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_cluster_discovery_timed_out_after_2_hours
      2021-04-30 11:21:57,499 ERROR [umadmin] [job-768] [clusterAcquisition(cluster=<cluster_name>)|refresh.wait.storageObject(<cluster_name>)] [com.netapp.dfm.job.JobEngine] Error executing job 65be23da10a...2021-04-30 11:21:57,499 ERROR [umadmin] [job-768] [clusterAcquisition(cluster=<cluster_name>)|refresh.wait.storageObject(<cluster_name>)] [com.netapp.dfm.job.JobEngine] Error executing job 65be23da10a623de:-3a52adc5:17920a0ba9d:-5a58 task 65be23da10a623de:-3a52adc5:17920a0ba9d:-5a5d: Monitoring refresh job ID 65be23da10a623de:-3a52adc5:17920a0ba9d:-5a4d for object '<cluster_name>' completed unsuccessfully (Status: FAILED).
    • AIQUM 9.11 and 9.12 and 9.13 shows backup location update issue with Commvault aux copy jobs
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/AIQUM_9.11_and_9.12_and_9.13_shows__backup_location_update_issue_with_Commvault_aux_copy_jobs
      Commvault integration as backup solution Auxcopy jobs in Commvault errors : Error occurred while retrieving secondary backup locations for newly created snapshots for Dataset id [<id>:app_type=OCUM,ty...Commvault integration as backup solution Auxcopy jobs in Commvault errors : Error occurred while retrieving secondary backup locations for newly created snapshots for Dataset id [<id>:app_type=OCUM,type=storage_service_subscription,uuid=<uuid>], RelationId [<relationship_id>:app_type=OCUM,type=storage_service,uuid=<uuid>], NodeId [<node_id>:app_type=OCUM,type=storage_service_node,uuid=<uuid>], Destination Copy [32]. DFM Error Message = [Failed to get backup location.
    • ActiveIQ Alert: Storage VM Latency Critical Threshold Breached
      https://kb.netapp.com/Legacy/OnCommand_Suite/ActiveIQ_Alert__Storage_VM_Latency_Critical_Threshold_Breached
      Applies to ONTAP 9 OnCommand Unified Manager 7.3 ( OCUM ) OnCommand Unified Manager 9.4 ( OCUM ) OnCommand Unified Manager 9.5 ( OCUM ) Active IQ Unified Manager 9.6 ( AIQUM ) Active IQ Unified Manage...Applies to ONTAP 9 OnCommand Unified Manager 7.3 ( OCUM ) OnCommand Unified Manager 9.4 ( OCUM ) OnCommand Unified Manager 9.5 ( OCUM ) Active IQ Unified Manager 9.6 ( AIQUM ) Active IQ Unified Manager 9.7 ( AIQUM ) Issue Offline volume showing high latency in Unified Manager Source XXX-nfs Cluster Name - Mycluster1 Cluster FQDN - XXX.XXX.XXX.XXX Trigger Condition - Latency value of 273 ms/op on XXX-nfs has triggered a CRITICAL event based on threshold setting of 150 ms/op.
    • OCUM : Cannot modify the schedule of reports
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/OCUM___Cannot_modify_the_schedule_of_reports
      Applies to OnCommand Unified Manager 9.5 Issue Once trying to change the schedule of reports the window does not open.
    • Unified Manager does not collect the last 15 days of performance data after install or upgrade
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_does_not_collect_the_last_15_days_of_performance_data_after_install_or_upgrade
      Active IQ Unified Manager 9.6 and later OnCommand Unified Manager 7.2 and later Restarted Unified Manager in a short time after installation or upgrade When reviewing the performance data within Unifi...Active IQ Unified Manager 9.6 and later OnCommand Unified Manager 7.2 and later Restarted Unified Manager in a short time after installation or upgrade When reviewing the performance data within Unified Manager, there is a gap between the time the installation or upgrade was completed up to 15 days prior. Note: Unified Manager will automatically capture the last 15 days worth of performance data on either install or upgrade directly from the cluster.
    • Cannot create email notification because Unified Manager complains about script upload plugin disabled
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Cannot_create_email_notification_because_Unified_Manager_complains_about_script_upload_plugin_disabled
      Applies to Active IQ Unified Manager (AIQUM) 9.7 and above OVA and RHEL Issue When creating e-mail notifications AIQUM displays Script upload plugin disabled
    • Active IQ Unified Manager alerts on 'Aggregate Nearly Overcommitted' and 'Aggregate Overcommitted'
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_alerts_on_Aggregate_Nearly_Overcommitted_and_Aggregate_Overcommitted
      Applies to Active IQ Unified Manager 9.6+ OnCommand Unified Manager 6.x+ Issue Events similar to the following are displayed: Example: Risk - Aggregate OvercommittedTrigger Condition - The overcommitt...Applies to Active IQ Unified Manager 9.6+ OnCommand Unified Manager 6.x+ Issue Events similar to the following are displayed: Example: Risk - Aggregate OvercommittedTrigger Condition - The overcommitted threshold set at 100% is breached. 101.77 TB (628.91%) of 16.18 TB is committed. 1.96 TB (12.10%) is used.
    • Unified Manager install fails due to running AntiVirus
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_install_fails_due_to_running_AntiVirus
      Applies to OnCommand Unified Manager (UM) 9.5 and below Active IQ Unified Manager (UM) 9.6 + Antivirus software (AV) Issue UM installation/upgrade fails. Even if shown successful, the web UI cannot be...Applies to OnCommand Unified Manager (UM) 9.5 and below Active IQ Unified Manager (UM) 9.6 + Antivirus software (AV) Issue UM installation/upgrade fails. Even if shown successful, the web UI cannot be accessed after install.
    • OnCommand Insight/ Unified Manager doesn't show performance data for VMware vCenter/ ESXi
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/OnCommand_Insight___Unified_Manager_doesnt_show_performance
      No performance data is collected and displayed for VMware vCenter / ESXi hosts in OCI or ActiveIQ Unified Manager on the Vmware page. Enable the performance counter in vCenter to view the performance ...No performance data is collected and displayed for VMware vCenter / ESXi hosts in OCI or ActiveIQ Unified Manager on the Vmware page. Enable the performance counter in vCenter to view the performance metrics of the VM. " 2021-09-24 00:02:03,896 WARN [common-pool-16480] c.o.s.a.d.v.VCOCIEPerformancePackage (VCOCIEPerformancePackage.java:159 ) - [Vcenter IP Here] Performance data cannot be collected as the statistics level for the vCenter server must be set to 3 or above.
    • What is the default directory for OCUM support bundle log?
      https://kb.netapp.com/Legacy/OnCommand_Suite/What_is_the_default_directory_for_OCUM_support_bundle_log
      Applies to OCUM (OnCommand Unified Manager) 9.X Answer OCUM Support Bundle Directories: Windows: <install_drive>\ProgramData\NetApp\OnCommandAppData\ocum\Support RHEL/CENTOS:/opt/netapp/data/support/ ...Applies to OCUM (OnCommand Unified Manager) 9.X Answer OCUM Support Bundle Directories: Windows: <install_drive>\ProgramData\NetApp\OnCommandAppData\ocum\Support RHEL/CENTOS:/opt/netapp/data/support/ OVA Virtual Machine:/jail/support Additional Information
    • How to increase performance data samples in Active IQ Unified Manager
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/How_to_increase_performance_data_samples_in_Active_IQ_Unified_Manager
      This article explains how to collect more performance samples in case of intermittent issues with AIQUM. AIQUM does not store/bundle all the performance data in a given day. By default, it archives on...This article explains how to collect more performance samples in case of intermittent issues with AIQUM. AIQUM does not store/bundle all the performance data in a given day. By default, it archives only 5 samples in a given day for 25 minutes data. What are ActiveIQ Unified Manager’s recording files and how to we parse them for troubleshooting? Don't keep AIQUM running with this configuration for a long time as the total size of recording files rapidly increases.