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HCC login to mNode FQDN fails with "Something went wrong during the login process" error

Last Updated:

Applies to

  • Element Management Node (mNode)
    • mNode is accessed via Fully Qualified Domain Name (FQDN) rather than by IP
  • Management Services 2.15.28 and above
  • NetApp Element software 12.2 and above


  • Users are unable to reach HCC on the Element management node via FQDN (example:
    • These login attempts may result in the error:
      • "Something went wrong during the login process. Please contact your technical support engineer and reference code unauthorized_client and request ID: <long request id string>"
      • UI Example:


  • At the same time, HCC may be reachable via IP address (example:, assuming the CreateClusterInterfacePreference API method hasn't already been run against the cluster





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