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Element cluster UI not accepting login credentials

Last Updated:

Applies to

NetApp Element software


  • When accessing Cluster UI via FQDN, the login page says that username or password is incorrect
  • API calls use username and password without issue
  • Accessing the MVIP or per-node UI returns:

{"error":"An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information."}

  • The file mentions cMaxAuthConfigurationDBSize needs to be at least a certain size:

2022-03-03T04:02:48.035253Z solidfire10 element-auth[52498]: plugin_base.Exceptions.ServiceUnavailableException: The Element API command returned an API server error: Change API constant cMaxAuthConfigurationDBSize to be at least 21167 bytes

2022-03-03T04:02:48.036482Z solidfire10 element-auth[52498]: ---> Element.Core.Exceptions.ApiServerException: Change API constant cMaxAuthConfigurationDBSize to be at least 21167 bytes

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