Data Infrastructure Insights Acquisition Service fails to connect to the configured Proxy on start

Last updated

Dec 3, 2024
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Views:: 401

Visibility:: Public

Votes:: 0

Category:: data-infrastructure-insights

Specialty:: oci

Last Updated:: 12/3/2024, 11:12:52 AM

Applies to

Data Infrastructure Insights (DII) (formerly Cloud Insights) Acquisition Unit (AU) server

Issue

When attempting to start the DII service, the service fails to start with a proxy error similar to the ones below.

Log: /var/log/netapp/cloudinsights/acq/acq.log

2022-03-01 04:28:54,648 ERROR [DSM-pool-J-thread-138/<datacollector_name> [storageperformance]] com.onaro.sanscreen.acquisition.framework.datasource.BaseDatasource (DataSourceErrorException.java:194) - <datacollector_name> [Internal error] - Failed to get server time Request to https://<tenant_id>.co3-us-1.cloudinsights.netapp.com/rest/v1/collector/service/serverSystemTime failed: AU login failed with status 407: Proxy Authentication Required ([Device name ]: Failed to get server time Request to https://<tenant_id>.co3-us-1.cloudinsights.netapp.com/rest/v1/collector/service/serverSystemTime failed: AU login failed with status 407: Proxy Authentication Required)

2022-03-01 04:28:54,737 ERROR [Timer-0] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1893) - Failed tot add JWT header. Error : AU login failed with status 407: Proxy Authentication Required

com.netapp.ci.sharedlibs. http.RequestException: AU login failed with status 407: Proxy Authentication Required



<title>Notification: Proxy Authorization Required</title>



Proxy Administrators ( <a href="mailto:proxyadmins@domain.com">proxyadmins@domain.com</a>$nbsp;)



Notification: PROXY AUTH REQUIRED