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Data Infrastructure Insights Acquisition Unit fails to connect for new install

  1. Last updated
    Nov 29, 2024
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Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
11/29/2024, 4:42:29 AM

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Data Infrastructure Insights (DII) (formerly Cloud Insights) Acquisition Unit

Issue

When installing a new Data Infrastructure Insights Acquisition Unit it fails to connect.

You see the following errors in the logs.

[Install_path]\Cloud Insights\Acquisition Unit\log\acq.log

2020-08-12 16:13:08,466 ERROR [Force Acq Listener] com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager (DataSourceEventsManager.java:200) - Failed to retrieve event. Failed to execute the http method for request https://619a15d1-9a39-46bb-d9w6-4hk48sj2r.c07.cloudinsights.netapp.com/rest/v1/collector/auevent/13ace840-4c63-4775-99a2-c9f8469a017b. Error is  PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

[Install_path]\Cloud Insights\Acquisition Unit\log\install_state.log 

ERROR: Cloud Insights server certificate cannot be verified.

 

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