Data Infrastructure Insights Acquisition Unit fails to connect for new install
Applies to
- Data Infrastructure Insights (DII) (formerly Cloud Insights)
- Data Infrastructure Insights (DII) (formerly Cloud Insights) Acquisition Unit
Issue
When installing a new Data Infrastructure Insights Acquisition Unit it fails to connect.
You see the following errors in the logs.
[Install_path]\Cloud Insights\Acquisition Unit\log\acq.log
2020-08-12 16:13:08,466 ERROR [Force Acq Listener] com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager (DataSourceEventsManager.java:200) - Failed to retrieve event. Failed to execute the http method for request https://619a15d1-9a39-46bb-d9w6-4hk48sj2r.c07.cloudinsights.netapp.com/rest/v1/collector/auevent/13ace840-4c63-4775-99a2-c9f8469a017b. Error is PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
[Install_path]\Cloud Insights\Acquisition Unit\log\install_state.log
ERROR: Cloud Insights server certificate cannot be verified.