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NetApp Knowledge Base

HCC login to mNode FQDN fails with "Something went wrong during the login process" error

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Category:
netapp-hci
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hci
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Applies to

  • Element Management Node (mNode)
    • mNode is accessed via Fully Qualified Domain Name (FQDN) rather than by IP
  • Management Services 2.15.28 and above
  • NetApp Element software 12.2 and above

Issue

  • Users are unable to reach HCC on the Element management node via FQDN (example: https://server.example.com/hcc).
    • These login attempts may result in the error:
      • "Something went wrong during the login process. Please contact your technical support engineer and reference code unauthorized_client and request ID: <long request id string>"
      • UI Example:

clipboard_e26d784a4ffd8efca0791531dc9137541.png

  • At the same time, HCC may be reachable via IP address (example: https://10.1.1.100/hcc), assuming the CreateClusterInterfacePreference API method hasn't already been run against the cluster.

 

 

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