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How to request full customer level access on the NetApp Support Site

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Applies to

NetApp customers

Description

This article describes how to request full customer level access on the NetApp Support Site.

Procedure

For users requiring full customer access:

  • If you have registered on the Support Site, allow one business day for your NetApp Support Site account to be upgraded. An email confirmation will be sent to you upon completion.
  • If you have not received the e-mail after one business day and your access level displays Guest, open a non-technical case.

Select the Category 1 = My Profile and Category 2 = Access level upgrade

  • The below information should be provided in the "Comments" section.
    • Serial Number
    • Full Company Name
    • Business e-mail address associated with your employer

Additional Information

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