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ONTAP drive failed with "Failed-Unsupported" status - Resolution Guide

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disk-drives
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Applies to

  • ONTAP 9
  • AFF systems
  • FAS systems
  • Drives

Description

Follow this guide to help you locate the proper solution to your question or issue

Cluster::> system node run -node <node name> -command sysconfig -a

07.0 : 0.0GB 0B/sect (Failed-Unsupported)
07.1 : 0.0GB 0B/sect (Failed-Unsupported)
07.2 : 0.0GB 0B/sect (Failed-Unsupported)
  • EMS Messages such as the below can be observed on the system:

::>Event log show

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device 0a.07.0: request failed after try #1: cdb 0x12. 
Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0b.07.0 is not recognized as a supported disk and cannot be used on this node.

 

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