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New DS460c shelf shows amber attention LED

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disk-shelves
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hw
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Applies to

DS460C Shelf

Issue

  • Attention/fault LED lit amber on shelf
  • May see messages: "Event: monitor.globalStatus.critical: Disk shelf fault."
  • Output of the nodeshell command 'storage show fault -v' indicates module errors

 

Drawers Control Module:
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : OK 01,00,01,00 REPORT
2 [IOM12 A] : OK 01,00,01,00 REPORT
3 [IOM12 A] : NONCRITICAL 03,00,09,00 REPORT, OPEN
4 [IOM12 A] : OK 01,00,01,00 REPORT
5 [IOM12 A] : OK 01,00,01,00 REPORT
6 [IOM12 B] : OK 01,00,01,00 REPORT
7 [IOM12 B] : OK 01,00,01,00 REPORT
8 [IOM12 B] : NONCRITICAL 03,00,09,00 REPORT, OPEN
9 [IOM12 B] : OK 01,00,01,00 REPORT
10 [IOM12 B] : OK 01,00,01,00 REPORT

  • Sysconfig -a output may show inconsistencies of module information

Shelf 5: DS460-12 Firmware rev. IOM12 A: 0250 IOM12 B: ----   <<<---Firmware version missing

  • No other faulty components indicated

  • System is in Multipath HA

 

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