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NetApp Knowledge Base

FAS25xx ports e0a, e0b, e0M, e0P missing with "Invalid PCIe device detected"

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Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS25xx

Issue

  • Node reboots without accompanying panic message. The following messages can be present before shutting down:

Mon Jul  5 09:13:39 CEST [node_name:netif.hangDetected:warning]: Network interface e0b hung (PCIe RcvMstAdt). Resetting to recover. Driver: igb.
Mon Jul  5 09:22:13 CEST [node_name:netif.hangDetected:warning]: Network interface e0a hung (PCIe RcvMstAdt). Resetting to recover. Driver: igb.

  • Node remains up but stops responding on the network via ports e0a, e0b, and e0M.
  • From console log (system log from SP or boot logs from console connection):

Mar 11 08:10:05 [XXX:pvif.allLinksDown:EMERGENCY]: ifgrp a0a: All links are down

kill: 85241: No such process
Terminated
.
Uptime: 311d17h23m44s

HALT:  HA partner has taken over (ic) on Wed Mar 11 11:54:45 CET 2020
ugen0.2: <Micron Technology> at usbus0 (disconnected)

System rebooting... <==== the system rebooted, but didn't panic
================ Log #1 end time Wed Mar 11 10:54:44 2020
================ Log #2 start time Wed Mar 11 10:55:10 2020


Invalid PCIe device detected below PCIe Root Port(Bus/Dev/Func): 00/1C/00 <== the BIOS is not able to recognize some components

Actual Vendor ID and Device ID:FFFF/FFFF

Expected Vendor ID and Device ID:8086/150E

Mezzanine Card ID(02 - 10GbE, 03 - FC, 07 - No Dev, others - Resv):07

BIOS is resetting system...

  • If node can boot, ports e0a, e0b, e0M, and e0P will either be missing entirely, or report Hardware Initialization Failed in sysconfig output:

slot 0: Internal 10/100/1000 Ethernet Switch        Status: Unknown
slot 0: Quad Gigabit Ethernet Controller 82580
        e0a MAC Address:    00:00:00:00:00:00 (Hardware Initialization Failed: IGB: 3)
        e0b MAC Address:    00:00:00:00:00:00 (Hardware Initialization Failed: IGB: 3)
        e0M MAC Address:    00:00:00:00:00:00 (Hardware Initialization Failed: IGB: 3)
        e0P MAC Address:    00:00:00:00:00:00 (Hardware Initialization Failed: IGB: 3)
slot 0: Interconnect HBA:   Mellanox IB MT25204

 

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