Skip to main content

Exciting new changes are coming to the Knowledge Base site soon!
Starting April 4, 2023, you will notice Support-Specific categorization and improvements to the search filters on the site. In May, we will be launching a new and enhanced Site UI and Navigation. To know more, read our Knowledge Article.

NetApp Knowledge Base

E-Series Controller resetting every day at the same time

Views:
330
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • Platforms: E2800, E5700
  • StorageGRID Appliances: SG57xx and SG6060
  • SANtricity OS 11.70.3

Issue

  • E-Series Controller is rebooting on a daily basis during the collection of AutoSupport data. 
  • The controller in question is the one responsible for AutoSupport handling under normal circumstances. In dual-controller systems, this would be controller B.
  • An example of a major-event-log event from an affected array: 

B:7/14/22, 2:29:37 AM (02:29:37) 133236 2605 Start-of-day routine completed - Shelf 99, Bay B
B:7/12/22, 2:29:19 AM (02:29:19) 132986 2605 Start-of-day routine completed - Shelf 99, Bay B
B:7/9/22, 2:31:10 AM (02:31:10) 132673 2605 Start-of-day routine completed - Shelf 99, Bay B
B:7/8/22, 2:29:48 AM (02:29:48) 132488 2605 Start-of-day routine completed - Shelf 99, Bay B
B:7/7/22, 2:29:52 AM (02:29:52) 132307 2605 Start-of-day routine completed - Shelf 99, Bay B
B:7/6/22, 2:39:03 AM (02:39:03) 132155 2605 Start-of-day routine completed - Shelf 99, Bay B

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device